Frequently Asked Questions
1. Will I have all the job details I need before attending?
Yes. Fiixit keeps the key job information together, including the customer, requestor, property location and details of the job. This means you can see the information you need in one place instead of chasing different people for clarification.
2. Can I see photos or videos of the problem before I attend?
Yes. Relevant photos and videos can be added to a job and viewed by the trade. Having visual information before attending can help you understand the issue, prepare the right tools or parts and reduce unnecessary or repeat visits.
3. Can Fiixit help me complete a job on the first visit?
Fiixit gives trades access to the job details and visual information captured during the reporting process. Having this information before attending can help you prepare appropriately and increase the chance of resolving the issue without needing a separate diagnostic visit.
4. Do I still need to use WhatsApp, phone calls or emails to manage Fiixit jobs?
Fiixit provides a central place to manage job-related communication, so the relevant information and conversations can stay connected to the job. This reduces the confusion that can occur when instructions and updates are spread across different messages, calls and email chains.
5. Can I communicate with the landlord, agent and tenant about the same job?
Yes. Fiixit supports communication between the trade, landlord or agent and tenant, keeping everyone aligned on the job. This helps reduce misunderstandings around the work required, booking and progress.
6. Can I manage Fiixit jobs from my mobile?
Yes. Fiixit makes your jobs available on mobile, with features including SMS alerts, messaging, sharing quotes and uploading photos. This allows you to manage important job information while you’re working rather than relying on separate systems.
7. Is Fiixit free for trades, and can it help me grow my business?
Fiixit offers trades a free account, and trades can also join the Fiixit Trade Network. The network gives trades an opportunity to connect with property professionals using Fiixit while using the platform to manage their jobs.