The Smart Platform For Managing Property
Repairs & Compliance

Once a tenant’s email is added to their property by their property manager, tenants can create a free account to report repairs and track all maintenance and compliance tasks via their dashboard. The property manager is notified of the request and manages it through Fiixit keeping the tenants in the loop automatically at all times.

Whilst we encourage tenants to sign up to experience improved communication, access to their property dashboard and important documents, a tenant identified in our system at a property can still report repairs via our secure portal. The property manager can manage the jobs just like any others and the tenant will notified by email of progress.

No. The Fiixit platform is completely free for tenants to use. The landlord or letting agent provides access to the system to ensure tenants have a professional, reliable way to communicate and manage their home’s maintenance. Our goal is to make sure their living environment is safe and well-maintained with as little stress as possible.

Yes. We know time is valuable, and waiting around all day for a repair is frustrating. When a repair is approved, tenants can coordinate directly through the platform to confirm a suitable time slot. By communicating through Fiixit, they have a digital record of all appointments, making it much easier to manage access and ensure the work fits around their schedule.

Fiixit is built to ensure quality. Once a contractor marks a job as “Complete,” tenants have the opportunity to provide feedback or report if the issue persists. Because every job has a detailed history of photos and notes, landlords and letting agents can hold contractors accountable and ensure that “quick fixes” don’t become recurring headaches. Tenant feedback helps landlords ensure they are only sending the best tradespeople to their properties.

Currently, yes, but it’s easy to get going. Every property manager account has a private trade listing. Once they add a trade, the trade will receive an invitation to join Fiixit and create an account. We recommend letting them know of the change to  processes using our trades email template. Contact us at contact@fiixit.co.uk and we’ll share it with you. We’ll be introducing a trade network later in 2026.

No, Fiixit easily works with trades without an account. Even if they don’t register, they’ll still receive job details and updates by email. However, having an account lets them view their dashboard, job listing, add comments, and upload photos. You can see the registration status in My Tradespeople.

Yes. No more “blind” call-outs. Tenants are encouraged to upload high-quality photos and videos when they report a fault. This allows tradespeople to diagnose the issue remotely, ensure they have the right parts in the van, and provide a more accurate quote, saving wasted trips and helping maintain a higher first-time fix rate.

It is completely free for tradespeople to join and receive jobs through the Fiixit network. Unlike other lead-generation sites, we don’t charge you “lead fees” just to quote for work. We act as the bridge between you and the property managers, providing you with a streamlined workflow and a professional platform to manage your instructions at no extra cost to your business.

Everything is handled within the Fiixit Contractor Dashboard. Instead of managing a messy mix of texts, emails, and missed calls, tradespeople can message tenants directly through the app to arrange access. They will have a clear daily view of upcoming jobs, site addresses, and contact details in one place. This keeps professional and personal life separate, ensuring they never lose track of a job or a conversation.