Smarter Property Management for Modern Letting Agents

Wren Properties are specialist letting agents and landlords, operating primarily across South and Central Manchester.

With a portfolio of more than 650 managed properties, they offer extensive expertise in residential lettings and property management. 

The Challenge

Wren Properties were seeking a streamlined solution to manage and track all maintenance activity from initial report to completion.

They required a centralised system that could record descriptions, photos, completed works, and timescales in one easily accessible platform for both Wren Property managers and tenants.

Their goals were to achieve:

• A tracking system capturing all activity in a job life cycle
• Repairs more accurately described
• Photos attached to support diagnosis of work required
• Clear time scales visible to all interested parties
• Capture job completion information

The Solution

Wren quickly adopted Fiixit as their new single, streamlined platform that connects staff, tenants and contractors.

Benefits to their business were quickly evident to them.

Flexible Repair Reporting

Stronger engagement with tenants. Tenants could now report maintenance issues at a time that suited them, including outside of standard business hours.

Clearer Requests

The ability to submit photographs alongside the structured menu and detailed descriptions gave contractors a clearer understanding of the issue before attending the property.

Stronger Compliance

All job related information is stored within a single report, allowing Wren to easily download a complete file containing all supporting evidence when needed.

Standout Feature

Several features have significantly improved effiency, with the platform streamlining their entire end-to-end process.

The platform provides:

• Direction and guidance to enable the tenants to report the issue accurately
• Quick assignment of jobs to contractors with all relevant information
• Automatic notification to all tenants of the contractors visiting time and date

Why Chose Fiixit

After reviewing three different platforms, Wren concluded that Fiixit best matched their requirements.

It offered a straight-forward and user friendly experience for their team, tenants, and contractors alike.

“We would highly recommend considering Fiixit, particularly with the new regulations under the Renters’ Rights Act, making accurate maintenance recording increasingly essential.”