Making HMO Maintenance Simple, Visible and Compliant

HouseMates Rooms specialise in Houses in Multiple Occupation across Cheshire and Derbyshire.

Managing HMOs means staying on top of maintenance, communicating to all the tenants, coordinating trades and keeping a clear record of every action taken. With increasing regulatory requirements, having a reliable audit trail is more important than ever.

The Challenge

With the Renters’ Rights Act becoming law, the team needed a better way to capture evidence of property maintenance and demonstrate that issues were being properly managed.

At the same time, they wanted to simplify the way they worked with trades — moving away from fragmented communication and making it easier to delegate, track and manage maintenance tasks.

The Solution

Fiixit brought everything together.

Tasks can be quickly delegated to trades, while every action, update and communication is captured within the platform. This creates a complete audit history, giving the team a clear record of what was reported, what action was taken and when.

The result? Less chasing, fewer complications and complete visibility of maintenance activity.

Standout Feature

For HouseMates, the ticket booking system stood out for its simplicity. Jobs can be booked and managed without unnecessary complexity.

The chat system was another favourite, allowing tenants, trades and the company to share updates in real time.

Everyone stays informed. Everyone stays in the loop.

Why Chose Fiixit

HouseMates had used other property management tools, but found them more complicated than they needed to be.

Fiixit stood out because it is simple for both tenants and the company, while still providing the visibility and record-keeping needed to manage maintenance effectively.

“Fiixit is easy to use for tenants and the company. Everything is visible.”