Better Repairs Management for Student Housing

Student: Neighbourhood: Friendships (SNF) is the largest student rental property business in Southampton, managing over 200 properties across the city.

With a team of five full-time staff led by Erica Fogg, SNF prides itself on delivering a personal and proactive service to their tenants, ensuring properties are well maintained and issues are resolved quickly.

However, as their portfolio grew, so did the volume of maintenance requests.

The Challenge

Before using Fiixit, SNF handled repairs using a mix of Excel spreadsheets, paper job tickets, phone calls and emails.

With a high number of repair requests coming in from tenants, the process became increasingly difficult to manage.

Their goals were to:

• Simplify the repair reporting process
• Track jobs more clearly
• Reduce time spent communicating with tenants and contractors
• Improve visibility of maintenance progress
• Move away from admin-heavy spreadsheets and paperwork

They needed a system that could manage the entire repair lifecycle in one place.

The Solution

By implementing Fiixit, SNF moved their maintenance management to a single, streamlined platform that connects staff, tenants and contractors.

The system simplified everything from reporting a repair through to completion and documentation.

Clearer Repair Reporting

The process of reporting repairs is now far more structured.

Requests arrive with better information, allowing the team to start from a clearer understanding of the issue and resolve problems faster.

Real-Time Job Status

Fiixit provides live updates from contractors and maintenance teams, meaning everyone involved can see the current status of a repair.

This transparency helps both staff and tenants stay informed throughout the process.

Improved Communication

Tenants automatically receive updates as work progresses.

This has significantly reduced the amount of back-and-forth emails and phone calls, freeing up staff time.

Streamlined Administration

Previously, repairs were managed through manual job tickets and spreadsheets, which required constant updates and tracking.

Fiixit has simplified the entire process, reducing administrative workload and saving valuable time for the team.

Manage Repairs Anywhere

With Fiixit, repairs can be managed from any location.

Whether the team is at the property, working from home, or responding to issues outside office hours, they always have access to the information they need.

Standout Feature

One of the most valuable features for SNF is the ability to attach photos, videos and documents directly to repair tickets.

This allows the team to:

• Better understand issues before assigning a contractor
• Provide visual information to maintenance teams
• Record completion evidence with photographs

It ensures there is always clear documentation showing the work has been completed to the correct standard.

Why Chose Fiixit

Fiixit has transformed how SNF manages repairs across its property portfolio.

The platform has made their operations more efficient, more transparent and easier to manage, while improving communication with tenants and contractors.

Most importantly, the system is simple and intuitive, meaning staff can start using it quickly without extensive training.

“Fiixit has made all our lives easier and the day-to-day running of the business smoother and more enjoyable for all. It has become an integral tool for our core business.”