A User-Friendly Platform for Repairs, Maintenance and Compliance

Perth Group Holdings based in Brighton, manage a large residential and commercial property portfolio, including private student accommodation supporting local universities.

With multiple properties, tenants and team members involved, having clear visibility of maintenance and compliance is essential. 

The Challenge

Previously, tenants were reporting maintenance issues through multiple channels. With requests coming in from different routes, it was difficult to keep track of every issue.

The team required a central place where tenants could report maintenance issues and where every repair could be tracked from start to finish.

There was also a need to bring compliance information together in one place. Storing documentation alongside important compliance dates, with reminders when requirements were due, would make it much easier to stay organised and avoid relying on someone remembering to check dates manually.

The Solution

A total transformation of their process has delivered efficiencies to their business.

Transparent Workflows

With tenants now reporting maintenance issues through Fiixit, everything could brought together in one place.

One clear record

Every issue has a clear reporting history, giving the team a complete view of what has been reported, what action has been taken and what still needs to be done. Team members can access the same information at any point, helping reduce errors and making it easier for everyone to stay up to date.

Staying Compliant

Fiixit also takes the pressure out of managing compliance dates. Compliance information and documentation can be stored within the platform, while automated reminders and task creation help ensure important dates don’t get forgotten.

Standout Feature

“Everybody knows everything”

Two Fiixit features really stand out: compliance reminders and shared visibility of jobs.

Everyone involved can see the information relevant to them — from tenants reporting an issue, to tradespeople carrying out the work and team members managing the property.

This shared visibility means everyone is working from the same information and knows what is happening with a job.

Why Chose Fiixit

The team looked at a number of different solutions before choosing Fiixit. Ultimately, it was the combination of functionality and ease of use that made the difference.

Fiixit was the most user-friendly option they considered, while still providing the features they needed to manage repairs, maintenance and compliance across their portfolio.

Also, Fiixit welcomes user feedback and takes action!