A Smarter Way of Working With Students

Simca Investments manage student properties which means dealing with a high volume of maintenance requests, multiple trades and important compliance requirements.

The Challenge

Tenants were reporting repairs through WhatsApp, which meant a maintenance request could easily end up with just one team member.

There was no central record and no visibility across the wider business. The team needed one place to record, manage and track every maintenance issue so everyone could see what was happening.

With the Renters’ Rights Bill approaching, compliance was another growing concern. They needed an easier way to store evidence and keep track of important compliance requirements.

The Solution

Fiixit put everything in one place.

Every maintenance job is now visible to the team, giving everyone access to the same information and removing the reliance on individual WhatsApp conversations.

Compliance documents are also stored centrally. So, when the local council asks for evidence such as PAT testing or smoke alarm checks, the team can quickly find the information they need.

Fiixit also tracks upcoming compliance requirements and sends reminders, helping ensure nothing gets missed.

Standout Feature

For Simca Investments, simplicity is key.

They particularly value the ability to add videos to jobs, making it easier to check work before and after completion.

The chat function keeps communication within the job, so conversations are shared with the relevant people and automatically documented rather than disappearing into individual messages.

And with reminders for open jobs, the team gets a prompt when something still needs attention.

No more searching through WhatsApp. No more forgotten jobs. Just complete visibility.

Why Chose Fiixit

The team explored other property management products but found they didn’t provide exactly what they needed for managing maintenance.

Fiixit offered the right combination of comprehensive functionality and simplicity.

“Fiixit is comprehensive and, at the same time, easy to use.”